If you have been unsatisfied with your membership or our services for any reason, please give us the opportunity to make things right. Please speak with a member of our South Beach Management team or call our corporate office. We can’t fix it if we don’t know its broken, so we certainly welcome any and all feedback, both the good and the bad.
Cancelling your membership is an easy process. All of our memberships come with our No Contract! No Commitment! guarantee. Simply stop in any South Beach location and fill out a Membership Cancellation Form. You will be given a receipt showing when you cancelled, when your last monthly payment will be charged and the final day your membership will remain active and you will be able to tan. Please remember we do need a 30 day notice to cancel your recurring payments.
Rather than cancelling, many of our clients choose to freeze their accounts. When you freeze your account, there is no enrollment fee to pay when you decide its time to start tanning again. A small $5. monthly fee will continue to be applied to your account and when you reactivate your account, all prior freeze fees will be added back to your account to use towards upgrades.